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- Microsoft has confirmed the Outlook problem and said it is working to fix it
- Outlook users ‘may be unable to access mailboxes via any connection method’
- The outage comes as millions work from home during rail strikes.
- Microsoft is Outlook email platform has been hit by service issues making it inaccessible to some users. The company has confirmed the problem and said it is working to fix it, with no other services currently appearing to be impacted.
The outage comes as millions of Brits have been forced to work from home amid the national rail strikes.Microsoft’s Outlook email platform has been hit by service issues making it inaccessible to some users
According to the website monitoring service Down Detector, affected users are seeing messages telling them they have been unable to connect to a server, and are struggling to connect to the service from across a range of devices.
In a statement on the site, Microsoft said: ‘We’re continuing to analyse service monitoring telemetry to identify the next troubleshooting steps to mitigate the impact.’
The company added that the issue was specific to some users in Europe.
In an update, Microsoft said: ‘We’ve identified that our traffic management infrastructure is not working as expected.
‘We’ve successfully routed traffic to an alternate traffic management method, and we’re seeing an improvement in service availability since this process completed.
‘We’re continuing to monitor the service availability as it improves, while we determine the root cause.’
According to Down Detector, affected users are seeing messages telling them they have been unable to connect to a server, and are struggling to connect to the service from across a range of devices.
The monitoring service showed it began receiving reports of problems at around 9am on Tuesday.
Many frustrated Outlook users have also taken to Twitter to discuss the outage.
One user wrote: ‘Nearly throwing my laptop out the window before realising that Outlook emails are down.’
Another tweeted: ‘Service has been down for more than three hours and almost all our mailboxes. This is incredibly bad.’
And one vented: ‘Come on Microsoft. This should not be allowed to happen. Our whole company is crippled without the use of email and it’s been down for hours. Where the back up plan!?!? #Ridiculous.’
The outage appears to be unrelated to an issue at web infrastructure firm Cloudflare.